Upon submission of an order you will be sent a confirming email detailing the products ordered and all invoicing / shipping information. If any information is incorrect please email our online customer service department using the link on our home page or call Toll Free: 1-866-663-8233 during regular business hours.
We accept VISA, MasterCard and American Express credit cards only for online purchases. Typically we will only charge your credit card on the day of shipment, however we reserve the right to retain a deposit or charge the full amount in advance for parts that need to be special ordered. Bank transfers are welcome but are subject to handling fees and minimum orders. Please contact us for details. Sorry but COD orders are not accepted.
Shipping charges quoted are minimum amounts charged for average weight shipments. Shipping of Canadian orders will be based on our rates from UPS, Purolator or other carrier of our choice (plus taxes, if applicable) for the method and type of shipping you have chosen at checkout. Shipping of US orders will be based on UPS International ground shipping rates. If the freight charge is greater than indicated we will contact you for confirmation before shipping. Please read 'IN STOCK' Information below regarding backorders, special orders and partial shipments.
All prices are in Canadian dollars, FOB our local stores/warehouse, and are subject to change without notice. Rates are subject to change without notice.
Most items are available in large quantities to manufacturers and other volume users. Please contact us by email or telephone to obtain a volume pricing quote. One of our sales representatives will get back to you promptly. Contact information is located under the Contact Us heading on our homepage.
IN STOCK INFORMATION
All on hand information is subject to change. Our online information is updated on a regular basis but there will be occasions where we have just received an out of stock item or sold out of another. If an item is out of stock at the time of order, or has a lead time associated with it, we will back order it for you. We will attempt to ship all orders complete, however, if a partial shipment is requested, multiple shipping charges will apply. We will only charge your credit card for what is shipped and on the day of shipment, however we reserve the right to retain a deposit or charge the full amount in advance for parts that need to be special ordered or are on back order.
Please refer to the SHIPPING section above. Please note that some products may not be available for export due to export restrictions and dangerous goods shipping restrictions. Shipments to the US usually require additional brokerage and duty charges which are collected by the shipping company at the time of delivery.
We do not accept online orders outside of Canada and the US.
If you wish to place an International order, please contact us directly. All International orders must be paid for in CDN funds by wire transfer or bank draft. They may be subject to handling fees and/or minimum order quantities. Shipping costs will be based upon UPS International rates, and must be paid in advance. We will contact you regarding cost prior to items being shipped. Please note that some products may not be available for export due to export restrictions and dangerous goods shipping restrictions.